policy

00 / SERVICE & LOGISTICS

Shipping Protocol

  • Speed: All specimens are processed and dispatched ASAP. We understand the urgency of the "Mode" transition (Street/Office/Mat).

  • Tracking: Once the "Piece" has been logged into the carrier system, a tracking number will be issued to your provided contact method.

  • Origin: All orders ship from our Dallas, Texas, facility.

Returns & Refund Policy

  • The Finality Clause: Due to the technical nature of our garments and their intended use in high-intensity environments (Jiu-Jitsu, industrial service, etc.), all sales are final.

  • No Returns: We do not accept returns.

  • No Refunds: Once an order is processed, the capital is immediately deployed into the archive. No refunds will be issued.

  • Exchanges: Please refer to the Archive Label [v1/v2] to ensure you are selecting the correct size and fit (Standard vs. Contour) before committing to a purchase.

01 / PRIVACY POLICY

Data Collection [The Metadata]

We collect only the essential "Meat Data" required to fulfill your order and maintain the integrity of the soNeu Archive:

  • Identity: Name and contact information.

  • Logistics: Physical shipping address and billing details.

  • Digital Grain: IP address, browser type, and usage data via cookies to optimize the soneu.online interface.

Usage of Information

Your data is used strictly for:

  1. Processing transactions through our secure financial partners (Chase/Wells Fargo).

  2. Providing updates on the "Piece" status during shipping.

  3. Developing future Archive Specimens based on community demand.

Third-Party Shield

We do not sell, trade, or transfer your data to outside parties. Your information stays within the soNeu system, protected by industry-standard encryption. We only share data with trusted partners who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.

The Legal Baseline

By using soneu.online, you consent to this Privacy Policy. This policy is subject to updates as the Archive evolves. All changes will be timestamped and logged here.