Policy

00 / shipping & handling

We ship all orders immediately from our facility in Dallas, Texas.

We respect your investment in our products and want to get them to you as quickly as possible.

01 / returns, refunds & exchanges

We don't offer returns, refunds or exchanges.

All sales are final. If you have a question about sizing before placing an order, use the contact form.

02 / privacy

We only collect what's necessary.

Name & contact information, mailing & billing addresses, IP address, browser type and usage data via cookies to optimize soneu.online. Your data is strictly used for processing transactions, providing order updates, and developing future products. We do not sell, trade, or transfer your data to outside parties. Your information stays within the soNeu system, protected by industry-standard encryption. We only share data with trusted partners who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential. By using soneu.online, you consent to this Privacy Policy. This policy is subject to updates as the company evolves. All changes will be timestamped and logged here.